Frequently Asked Questions
Below please find the answers to some of the most frequently asked questions regarding the
Challenger Learning Center.
General
Q. Where are you located?
A. The Challenger Learning Center is located at 200 South Duval Street on Kleman Plaza in downtown Tallahassee.
We are across the plaza from Harry’s Seafood, the Tallahassee Center and the Mary Brogan Museum of Art and Science.
Also, we are across the street from the U.S. Post Office on College Ave. For more information on location and parking,
please click here.
Q. Where should I park?
A. The most convenient parking to the Challenger Learning Center is in the Kleman Plaza parking garage.
The garage entrance is located on Duval street just south of the Challenger Learning Center.
For more information on location and parking, please click here.
Q. Does the Challenger Learning Center validate parking tickets from the Kleman Plaza parking garage?
A. No. The parking garage is a separate business from the Challenger Learning Center.
Q. Where is the nearest ATM?
A. The nearest ATM is located on Adams Street about one block east of the Challenger Learning Center.
For your convenience, the Challenger Learning Center accepts Visa and MasterCard (no American Express or Discover).
Back to top
IMAX & Planetarium
Q. I saw an ad on TV that said a movie was coming soon in IMAX®. Why isn't it at the Challenger Learning
Center IMAX® Theatre?
A. The short answer is that we will eventually play some movies that you may see advertised on TV, but not all of them.
Some of the movie distributors have determined that the Tallahassee market is too small to warrant the release of a
major film on the same day that it opens in regular movie theatres. We can usually get the film after it has completed its
run in major markets, but it will likely be 6-8 weeks after the date mentioned in the commercials you may have seen.
Q. Can I request a film to be played at the Challenger Learning Center IMAX® Theatre?
A. The IMAX film format is much different than regular movies. This is why only a select few "Hollywood" films ever
make it to the IMAX® screen. If you are familiar with a particular IMAX film and are interested in seeing it come to
Tallahassee, please send us an e-mail (mwatson@challengertlh.fsu.edu) and we will be happy to consider your suggestion as
a possibility for an upcoming release.
Q. How long are IMAX and Planetarium shows?
A. All shows are approximately 45 minutes except for the feature-length "Hollywood" films.
Q. Why are the times in the newspaper different from your schedule?
A. We place daily newspaper ads. Please be sure to use times from only today's edition of the newspaper as our show
times may change daily. We suggest getting the times directly from our Web site by
clicking here.
Q. When is the new show schedule updated and posted?
A. New schedules are posted weekly on Monday morning.
Q. How can I hear recorded show time information?
A. Call 850.644.IMAX (4629).
Q. How much are tickets? Do you have group rates?
A. Click here price information and we do have group rates.
You also may call our box office at 850.645.7796. Call our Group Sales Coordinator at 850.645.7777 for group rates.
Q. What happens if I arrive late for a show?
A. IMAX and Planetarium shows start promptly at their scheduled times. We typically do not show previews.
Q. Where are my 3D glasses?
A. Our IMAX Theatre shows all films in a 2D format. No 3D films are presented at this theatre.
Q. Do we always have to start shows on the hour?
A. Yes. Due to contractual obligations with film distributors, shows must play on the hour and every hour during our
operating hours.
Back to top
Space Mission Simulator
Q. Can I buy a ticket to the Space Mission Simulator?
A. Mission Simulations are run on a reservation basis only. Groups with a minimum of nine people may contact our group
sales coordinator at 850.645.7777 to make a reservation.
Q. How and when do we pay for missions?
A. Payment in advance is recommended. We accept cash, checks, credit cards (MasterCard and Visa) and purchase orders.
Q. What happens if our actual number of participants differs from our reserved number?
A. Space mission simulation groups are sold as packages. Bringing less people will not change the price and you cannot
go over the maximum number due to space restraints.
Q. How long is the mission?
A. Full missions are approximately two hours and mini-missions are approximately one hour.
Q. What do missions involve?
A. For more information on the space mission simulator, click here.
Q. What is the minimum/maximum number of participants during a mission simulation?
A. Nine to 18 for mini-missions; 18-32 for full missions.
Q. What is the cost for chaperones?
A. There is no cost for chaperones if students are only participating in a space mission simulation. For IMAX and Planetarium shows, we offer one free teacher admission for every 10 children. Additional adult chaperones are offered our group rate and are asked to pay together when they arrive at the Challenger Learning Center.
Q. What is your cancellation policy?
A. If the mission is cancelled 15-30 days prior to the mission date, the school/organization that booked the mission simulator is responsible for seventy-five percent (75%) of the mission simulator cost, if applicable. If the mission is cancelled 0-14 days prior to the program date, the school/organization that booked the mission simulator is responsible for one hundred percent (100%) of the mission simulator cost, if applicable.
Q. How can I get a crew manifest?
A. Click here to download a printable PDF of the crew manifest or call 850.645.7777.
Q. Are scholarships available?
A. The Challenger Learning Center is a not-for-profit organization. A limited number of scholarships are made available
from time to time thanks to the generosity of donors. Contact one of our co-education managers at 850.645.7788 or 850.645.7797 for more information.
Q. Can I or my business/organization sponsor a school to take part in a space mission simulation?
A. Yes. Click here for sponsorship information or call 850.645.7827 for more information.
Q. How can I get more information on teacher workshops?
A. Click here for more information on teacher workshops or call one of our
co-education managers at 850.645.7788 or 850.645.7797.
Back to top
Memberships
Please visit our Membership FAQ here.
Back to top
Camps
Q.How can I get more information on camps?
A. Click here for camp information or call our Group Sales Coordinator by calling 850.645.7777.
Q.What is the minimum/maximum age to attend camp?
A. Camp attendees must have completed kindergarten and not yet entered ninth grade.
Q.What are times of camps and do you offer extended care?
A. Our weekly camps run from 9am to 4pm Monday through Friday. Extended care is available from 8am to 5pm for a daily rate of
$5.00 for each extended care hour.
Q.How much are camps?
A.Camps are $180 week, which includes lunch.
Q.Is lunch included?
A.Yes.
Q. Are scholarships available?
A. The Challenger Learning Center is a not-for-profit organization. A limited number of scholarships are made available
from time to time thanks to the generosity of donors. Contact one of our co-education managers at 850.645.7788 or 850.645.7797 for more information.
Back to top
Birthday Parties
Q. Who can I speak with about birthday parties?
A. Click here for birthday party information or call our Group Sales Coordinator by
calling 850.645.7777.
Q. What is the minimum age for birthday parties?
A. Our birthday parties are appropriate for children who have completed kindergarten.
